Quality and service are remembered long after price is forgotten.

Terms and Conditions of Use

AhoyCaptain provides their services to you subject to the following conditions. If you shop at AhoyCaptain, you accept these conditions. Please read them carefully. In addition, when you use any current or future AhoyCaptain service, you also will be subject to the guidelines and conditions applicable to such service or business.

Payment

AhoyCaptain accepts the following payment methods

• American Express
• Discover
• MasterCard
• Visa
• Paypal

Important Security Note: Never transmit credit card information by e-mail.

EFT Payments
AhoyCaptain may, at our sole discretion, accept EFT payment by ACH or Wire Transfer. If an EFT is required you will be presented with a pro-forma invoice, in USD currency, for the amount of the transfer to be made. Upon acceptance of the pro-forma invoice you will be provided with the type of transfer to be made, the bank account number, routing number and bank address to complete the transfer. Funds transfers are subject to Article 4A of the Uniform Commercial Code, including Automated Clearinghouse (ACH) credit transactions and wire transfers.

Important Note: All EFT transactions are final. Refunds for canceled orders or returns, whether full or partial, will be for store credit only.

Privacy Policy
AhoyCaptain does not disclose any personal information, such as your name, email address or telephone number to any third parties. The information you supply is accessible only by designated staff of AhoyCaptain, and is used only for the purposes for which you provide the information.

Return Policy
Customer satisfaction is our number one priority.
We want our customers to be completely satisfied with every product purchased from AhoyCaptain. You may return any purchase within thirty (30) days, provided that the product is in original new condition and returned in its original packaging. Original manufacturers packaging must be in new condition. We can only process returns and make refunds for items purchased from AhoyCaptain. To return an item, send an email to returns@ahoycaptain.com and include the following information: your name, daytime telephone number, the invoice number, date of purchase and reason for the return. We will issue a return authorization number along with instructions telling you where to return the package. The customer must pay freight both ways. Upon receipt of the package, a replacement will be shipped or credit issued. In the case of a product that is defective or damaged, AhoyCaptain will pay shipping both ways.  No returns will be accepted, or refunds issued, without a valid AhoyCaptain return authorization number.

All items returned for credit are subject to a minimum 15% restocking fee. Refused orders or orders returned without a valid AhoyCaptain return authorization number are subject to a 25% restocking fee plus shipping both ways.  Returns are not accepted on: used items, items that are not in original condition, books, videos, software, dated items or cut lengths of line, rigging, hose, piping, fabrics, etc. Special order items and closeout items are also non-returnable.

All items must be returned in "new" condition--including packaging. Your account will be credited only upon receipt of acceptable goods. Shipping charges are non-refundable.

After 30 days, all sales are final. Should you experience a problem with any product purchased from us after 30 days, we will gladly assist you with any applicable warranty claims with the manufacturer.

Special Orders
All special orders are final sale and are not refundable.

State Sales Tax
If your order is delivered to an address in New Jersey, regardless of shipment origin, 6.625% New Jersey State Sales Tax will be added to your final charge
If your order is delivered to an address outside of New Jersey, sales tax may still be due if the state the shipment originates in, is the same state it is delivered to. For example: If your order is shipped from a supplier in Florida to your address in Florida, Florida State Sales Tax of 6% will be added to your final charges. Click here for a list of those suppliers and the states requiring AhoyCaptain to collect state sales tax.

International Customs Duties & Import Taxes
All customs duties, import taxes and agents fees that are levied by the importing country are the responsibility of the customer. A Handling Charge of $25 may be added for the completion of customs forms and other special handling.  

Shipping
We do not "pad" our shipping charges or add "handling charges". To keep our prices as low as possible, we must pass the cost of shipping to the customer. You will be charged only what it costs AhoyCaptain to get your order to you. Unless you specify otherwise in the Comment Section at check-out, your order will be shipped via the most economical carrier which is typically FedEx and UPS Ground in the US and Canada.  The most cost-effective method for International Orders is generally via US International Priority Mail. AhoyCaptain reserves the right to change the shipping carrier for any reason we deem necessary to deliver your order.

Upon check-out, our system automatically calculates and displays Estimated Shipping charges. Unless otherwise stated in the product description - shipping costs will be added to your order. 

All orders are shipped:
    F.O.B. Origin, freight prepaid and charged back
        1. Seller - Pays freight charges and adds to invoice
        2. Buyer- Bears freight charges
        3. Buyer- Owns goods in transit
        4. Buyer- files claims (if any)

Product Descriptions
AhoyCaptain and its affiliates attempt to be as accurate as possible. However, AhoyCaptain does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by AhoyCaptain itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED BY AHOYCAPTAIN ON AN "AS IS" AND "AS AVAILABLE" BASIS. AHOYCAPTAIN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AHOYCAPTAIN  DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AHOYCAPTAIN DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM AHOYCAPTAIN ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AHOYCAPTAIN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law
By visiting AhoyCaptain, you agree that the laws of the state of New Jersey, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and AhoyCaptain.